Documentation: Knowledge Base Article

These is a knowledge base article for a freelance client. This article was written to describe various access level features for their HRIS platform. This article was relatively complex as it is targeted to admin-level users who must understand several related concepts to succeed at their user goals.

Knowledge base articles should follow the industry standard principles of simplicity, accessibility, and information architecture. Each knowledge base article should act as page one for the product, allowing the user to quickly find their desired information.