Documentation: Knowledge Base Article

This is a knowledge base article for a freelance client whose product is a collaborative platform for authoring government grants.

This article was written to explain the export process for the most common project type. The target user is a late-career government employee with low tech-literacy, so all actions must be spelled out as clearly as possible.

Knowledge base articles should follow the industry standard principles of simplicity, accessibility, and information architecture. Each knowledge base article should act as page one for the product, allowing the user to quickly find their desired information.